Great experience, bought a new sub lime Ram 1500 and I absolutely love it. But then I've got a limelight 70' cuda too... so I think the color is awesome!
Here is where things fell apart. We made several trips to the BMV to get plates for the van only to be told that the title had not been transferred yet. We waited and waited with no communication from the dealer at all. After three months, I called to talk with Donnie (F&I Manager). He seemed surprised to hear from me and said he would have the title clerk give me a call. I waited a few hours for a response and finally called back to talk with Elizabeth in titling. She informed me that there was a problem with the title that they were still trying to work through. I pressed a little harder and found out that they sold us a van that had a secondary lien and they were trying to get in touch with the previous owner. Needless to say, I was shocked and a little upset. I asked to speak with the Sales Manager, Joe Smith. Mr. Smith was very polite and apologetic in informing me that this was a child support lien from the State of Indiana and the previous owner was a regular customer. They have done this before and moved the lien with no problem. Well, apparently the previous owner got behind on his payments and the State wasn't being so generous. Three weeks after that conversation and multiple unreturned emails and phone calls later, Elizabeth (title clerk) finally called to say that the title was clear and we could go get plates. No apology for putting us in a situation that could have resulted in the van being repoed, nothing. After a few more conversations, they agreed to pay our registration and the late fees but have treated us as if we are inconveniencing them for asking them to make their mistake whole.
Will be back....
Alsome visit Steve Wells an staff were at there best . Went over an beyond..
This was a horrible situation and the dealership as a whole failed to communicate with us throughout the process and have been very rude to my wife as she has spent a great deal of her time trying to get answers. As I type this, she is at the dealership picking up a check for the late fees we have to pay the State for getting our plates three months late. Joe Smith has been nothing but rude this morning to my wife and acts as if we are the ones bothering him. Stay far away from this den of snakes and run your own Carfax report on the car your are planning to buy. Did I forget to mention that I was shown a false report with a clear title?
Way too long story short, buyer beware with this dealer.
My wife and I were looking to move out of our SUV into a minivan for our growing family. We had been looking for a while and actually had a couple of vans sold before we could get to the various dealers to test drive. We found a perfect van at a great price online at Goodwin's. We went that day to take a look and Jerry helped us out. He was overwhelmed with customers and looked like he had been having a day. With that, he was still awesome to work with and got us in the van with no trouble. Jerry is the only bright spot in this horrible excuse for a dealership. We financed through our own bank because the best Donnie could do was 8% (my bank got us 4%). The bank sent over a voucher as proof of payment and we were told that we could not take the van home until funds were released from our bank. This caused us another two hour round trip to go back three days later to pick up the van. I was upset but kind of understood as we did come in late in the day to purchase.
Been dealing with Goodwin Brothers for 22 plus years. Lease a new Hellcat in April. Good place to do business witn.
Great group..
I love this place. Every one knowledgeable and friendly.
Goodwin Brothers Auto is a US Car Dealer based in New Castle, Indiana. Goodwin Brothers Auto is located at 250 Broad St, New Castle, IN 47362, USA.
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