Went there for the first time a few weeks ago... food was delicious, but I wound up getting food poisoning literally 30 minutes after I had left the restaurant. They really need to learn how to properly cook and handle the food. There's no excuse.
ANNNNNNND WE LEFT
HOWEVER - If you can get a good server, it's a totally different experience. We have learned which servers are careful and courteous, and we just ask for one of them. When we have one of our favorites, the food is very good and they take great care of us. We ask for Terri.
Nice people slow at getting food out.
Food is great for fast food and very reasonably priced. Milk shakes are great.
Place sucks, drive thru takes forever waited over 30 minutes to get food
The service here is consistently poor. Many times, we have waited in a practically empty restaurant for 10+ minutes for a table. Often we've waited that long to even be acknowledged by staff. We have left a few times after standing at the door, completely ignored, for 15 minutes. the waiting time for food varies. Sometimes it is very quick and other times, we'll wait 30+ minutes. We have had numerous servers seem to "forget" us, while we wait 20-30 minutes for a refill, or napkin, or anything, and they simply never return. The wait for shakes is VERY long, almost every single time.
Good burger chain with good fries (I typically hate french fries) and nice thick milkshakes (and flavored sodas).
Taco Bell is so much faster
Steak N Shake is a US Restaurant based in New Castle, Indiana. Steak N Shake is located at 23 Executive Dr, New Castle, IN 47362, USA.
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